Results information

As you have outstanding assessments to take in the Late Summer Assessment period, you have not been awarded and are therefore not eligible to attend Graduation. Please contact ceremonies@surrey.ac.uk to request a refund for any ticket purchases.

No, not for an approved deadline extension for individual assignment(s). Your graduation will only be delayed if your assignment(s) are deferred. This applies to group assignments, tests or exams where a deadline extension is not possible, if the extension deadline has passed or you request an extension of more than 10 University working days.

Your Progression Status will include the link to the form you need to complete. You will need to copy and paste the URL into your web browser or follow the link below: 

https://forms.office.com/e/jhwdc4yXuk 

Once you have completed the form your response will be actioned.

• If you need to take an exam / class test, this will appear on your personalised timetable when the Semester 2 exam timetable is released. If you cannot see this, please contact MySurrey Help.
• If you need to complete coursework, details will be released to you via your module leader. 

Please refer to the Key Dates located at the top of this page for more information. 

If you have logged on to your Student Self Service and are unable to view your marks, this could be due to the following reasons:

• Marks being entered into the system. This will be re-activated following Mark Release.
• You have been suspected of Academic Misconduct and have a Formal Discussion pending. 

If you still require further help, please visit MySurrey Help.

Please download the file below to learn how to read and understand your Self-Service results.

How do I read my self-service results (PDF).

All students are permitted two attempts for each unit of assessment.

If you have failed a module at the first attempt, you will be eligible for a second attempt at the next available opportunity. This will be confirmed to you via your progression status following Mark Release.

Second attempts at each unit of assessment will be capped at the pass mark.  

If you have failed a module and are eligible for compensation, this would be automatically applied. If compensation has not been applied, you would be expected to re-take the failed unit of assessment at the next available opportunity.

Compensation is automatically applied if you have met the University criteria and once all modules at your current level have been attempted. If you have had compensation applied and you wish to reject this, you will need to take your compensated module(s) at the next available opportunity. Please refer to Regulations for Taught Programmes.

In order to reject compensation, you will need to raise a ticket via your Student Portal within 1 week of Mark Release. If you wish to keep your compensation, no further action is required from you.

All Final Year Undergraduate Students only (Semester 2 only):

It is important to note that if you choose to reject compensation, this will delay the timing of your award and therefore you will be unable to attend graduation in July.

Undergraduate Engineers (Start Date from September 2022):

Due to your Programme accreditation requirements, it is important to note that compensation will not automatically be applied. You will need to take any re-assessments at the next available opportunity. Although the module(s) meet the conditions for compensation under the A1 Regulations for Taught Programmes, the assessment has been deferred to the next available opportunity. This is in response to your programme's accrediting body, Engineering Council UK, change of rules regarding compensation. The new rules state that a maximum of 30 credits can be compensated in a Bachelors or Integrated Master's degree programme. If the 30-credit limit is exceeded during your programme, you will be given the option to be transferred to a non-accredited version of your programme.

Postgraduate Students:

You may be eligible for compensation on one module, following your dissertation submission. You may also be able to trail a module as a 3rd attempt at the next available opportunity, subject to you having completed all other modules. Your eligibility for this will be confirmed to you after the next Board of Examiners.

If you have outstanding assessments, you will not be eligible to attend the Graduation ceremony this year. 

For the latest information about graduation ceremonies, please visit the Graduation website.

If you have failed more than one unit of assessment (i.e., Coursework, In-Semester Test, Exam), any resit attempts (second or third attempts) are capped at the pass mark on each unit of assessment. Therefore, to be sure you pass the module you must achieve the pass mark in all units of assessment. Please refer to Regulations for Taught Programmes.

No, it is not permitted to re-take an assessment you have already passed in order to increase your mark.

Marks made available in SurreyLearn are provisional. They do not include late penalties and are subject to confirmation by an exam board. If you believe there is a problem with your mark, please contact the module leader with your query and ask them to confirm with the relevant parties if any changes need to be made.

Students are eligible to complete one 15-credit module as a 3rd attempt in order to achieve their full award. 

Please refer to Regulations for Taught Programmes.

You are permitted to trail a single 15-credit module into the next level of study, which you must successfully complete during this period in order to be eligible for further progression.  Due to Timetabling constraints, your trailed module is taken without attendance. Please refer to Regulations for Taught Programmes.

For example -  If you have a HE4 trailing module, you must pass it within your HE5 year of study.  You would not be able to progress in to HE6 without successfully passing the HE4 trailing module.
 

If you have failed a trailing module, you will not be able to achieve the credits necessary to achieve your full award. 

You may be given the option to continue at your current level in order to achieve additional credits that may be used in a lower exit award or you could withdraw and use the credits you have already achieved.

If you are planning to attend your graduation ceremony, you will receive your certificate in person during the ceremony.

If you are unable to attend your graduation ceremony or would like your certificate posted to you instead, you need to email examinations@surrey.ac.uk  Certificates are available for posting approximately two weeks after you receive confirmation of your award. When you email to request your certificate, you should your name, URN and your full postal address of where you want the certificate sent.

The HEAR (Higher Education Achievement Report) is an official electronic document which provides detailed information about your learning and achievement at the University to supplement your traditional degree classification. This electronic document can be used by you to evidence your higher education credentials and to support your transition to work or further study.  You will be required to create an account with Gradintel in order to access your HEAR and related services via the Gradintel website.

For more information visit: Transcripts and award documentation. 

If you log on to GradIntel and are unable to see your HEAR, this could be due to a few reasons:

• You would need to have created an account via the Gradintel website to view your HEAR.
• If you are a continuing student, your HEAR is only updated at the start of each academic year.
• If you have outstanding fees, you will be unable access your HEAR until these fees are paid in full. Once paid, it may take up to 5 working days for your record to be updated and your HEAR to be released.

If you have been course suspended, this means that you have more than 15 credits worth of modules to take at your current level after the Late Summer Assessment period. You will not be able to progress to the next stage of your programme. You will need to pass these outstanding units of assessment in the next academic year, with or without attendance. There is no option to retake units of assessment you have already successfully passed.

You will be contacted following mark release to confirm which mode of attendance you wish to take.  Whichever option you choose, all students must re-register.

With attendance
You will attend classes for your outstanding module(s) in person. You will be assigned timetabled groups and will have a full timetable for the module(s) you are taking.  You will complete your assessment(s) in the relevant semester.  You are given access to the current academic years module pages on SurreyLearn.  There will be fee implication for taking modules with attendance.  Please contact the Fees & Funding team via your portal.

Without attendance
You will not attend classes for your outstanding module(s) and must not attend any teaching. You will only have access to the SurreyLearn pages in the year you attended the module. You can still access all support services such as the Centre for Wellbeing and Library. There are no fee implications for taking modules without attendance.

Attending module(s) has a fee implication. Search MySurrey Help for further information and advice. If you are resitting a module, there is no fee unless you choose to attend classes. 

For guidance on what happens next following your Programme Termination, see our Course Termination Booklet (PDF)

Appealing your programme termination

If you have been programme terminated, the only way to rescind this decision is to appeal, and your status as programme terminated will stand until the outcome of a successful appeal.

Appeals should be made within 10 working days of notification of programme termination and should be made via OSCAR (Office of Student Complaints, Appeals and Regulations). The Students' Union can offer advice and support through the academic appeal process - ussu.advice@surrey.ac.uk.

If you are eligible for a lower exit award, then you will receive a certificate. At certain times in the year, this can take several weeks.

• If you have started a placement, as part of a Professional Training Year, this can no longer be classified as an official placement, since you are no longer a student of the University of Surrey. Please speak with your manager and what this means for your placement.
• I am a FHMS student, what about my professional registration?
  The University will inform your placement that you are no longer attending the University. Depending on the type of programme and why you are terminated, it is likely that there will be no professional registration.
• I am an international student, what about my Visa?
  As soon as you have been programme terminated, The Immigration Compliance team will inform the Home Office that your visa needs to be changed. The Home Office will give you an agreed date to leave the UK.
• Finances
  The impact of programme termination on every student is different in every case, therefore you should seek advice from a specialist money adviser so you can be provided with the best advice for your situation. Search MySurrey Help for information and advice.
• Accommodation: I am in a University Managed House/Halls of residence.
  When you stop being a student of the University, you will need to inform the Accommodation team so that they can help you through the process of moving out and go through your options with you.

IMPORTANT: If you are in crisis and need emergency support, call Campus Safety on 01483 683333 if you are on campus, or 999 if you are off-campus.

Other support services

• Centre for Wellbeing support services
• MySurrey Hive

A lower exit award is where you have been either terminated from your programme or chosen to permanently withdraw and have achieved sufficient credits for a lower exit award, for example, a Diploma of Higher Education. Details of your lower exit award will appear on your HEAR. 

If you have reason to believe that a result or decision is incorrect, or has been based on incorrect or partial information, you have the right to appeal against it. Please refer to the academic appeals website for full details of the process.

Any academic appeal must be submitted within 10 working days of the date of your results. Guidance and information on the academic appeal procedure can be found on the OSCAR website (Office of Student Complaints, Appeals and Regulation). This includes details of the grounds that must apply and the standard of proof.

XP stands for exceptional pass. This means you have passed the module in with a regular BSc degree pass mark (40), but not in line with the BVMSci programme requirements (50). You therefore cannot progress with the programme due to the exceptional pass, but you have gained the credits associated with the module which have gone towards your level aggregate. 

Module mark

To calculate your overall module mark, you must multiply the individual assessment grade(s) by the weighting (e.g., a score of 60 worth 40% of the module – 60 x 0.40). These totals are then added up to give you the module mark.

When calculating a student's aggregate mark for a module the result of the calculation is required to be a whole integer. In calculations, aggregate marks of 0.01-0.49 are rounded down and marks of 0.5-0.99 are rounded up.

Aggregate level mark

To calculate your aggregate level mark, you must multiply the overall module mark by the number of credits it is worth (e.g., a module mark of 60 for a 15-credit module – 60 x 15). These are then added together and divided by the total number of credits you have taken for that academic year to give you the aggregate level mark.

Example (using 60 credits)

Module mark of 52 - 15 credit module = 52 x 15 = 780
Module mark of 63 - 30 credit module = 63 x 30 = 1890
Module mark of 75 - 15 credit module = 75 x 15 = 1125

Then : 780 + 1890 + 1125 = 3795. 3795 divided by number of credits (60) = 63.25

Students are provided with a level average mark at the end of each year of study which is presented to two decimal places and is not rounded up.

See Regulations 21 and 22 of the Regulations for Taught Programmes.

You will need to submit a request to your personal tutor or module leader. They will then review your request and let you know the outcome. If you are granted access to view your exam paper script, you will not be allowed to take the paper away or take a digital copy.

All queries regarding visas should be directed to the International Student Advice team. It is your responsibility to ensure that you have the correct documentation. Search MySurrey Help for information and advice.

If you are planning to apply to the Graduate Route (Post-Study Work Visa) then we would recommend you contact the International Student Advice team via MySurrey Help to understand the implications that resubmitting your dissertation and/or completing an assignment as a 3rd attempt may have on your eligibility for this Visa. 

• University of Surrey Students' Union (USSU):
  • Email: ussu.information@surrey.ac.uk
  • Phone: 01483 689223
• Disability and Neuroinclusion
• Academic Skills and Development
• Language Support
• Student Success Team

IMPORTANT: If you are in crisis and need emergency support, call Campus Safety on 01483 683333 if you are on campus, or 999 if you are off-campus.

The Centre for Wellbeing (CWB)

Email: centreforwellbeing@surrey.ac.uk 

Phone: 01483 689498

Website: https://wellbeing.surrey.ac.uk/centre-for-wellbeing 

University of Surrey Students' Union (USSU)

Email: ussu.information@surrey.ac.uk 

Phone: 01483 689223

Website: https://surreyunion.org/ 

Nightline - listening service provided by USSU

Email: listening@surrey.nightline.ac.uk 

Phone: 08081644646

Website: https://surreyunion.org/Nightline/ 

Sexual Violence Liaison Officers

Email: svlo@surrey.ac.uk 

Website: https://wellbeing.surrey.ac.uk/sexual-violence-liaison-officers 

External Mental Health Services

Surrey Mental Health Crisis Line: 0300 456 8342

The Samaritans: 01483 505555 or 116 123. Text SHOUT to 85258

NHS 111: Call 111 (24 hours a day, 365 days per year)

Safe Haven Guildford: Drop in centre, open 6pm-11pm, 7 days a week, 365 days of the year at: 101 Walnut Tree Close Guildford GU1 4UQ - https://www.sabp.nhs.uk/our-services/mental-health/safe-havens/SafeHavenGuildford 

HOPEline247: 0800 0684141 - https://www.papyrus-uk.org/papyrus-hopeline247/ 

“togetherall” - Available online 24/7: https://togetherall.com/en-gb/ 

The Solace Centre  - Sexual Assault Referral Centre - Available 24/7 : https://surreysolace.org/  0300 130 3038

The Spring Assessment Period is between Monday 17 March and Friday 21 March 2025. Students who have outstanding assessment(s) in the Spring Assessment Period will have their marks released on Tuesday 20 May 2025.

You will not be eligible to attend the graduation ceremonies in April 2025, however, you will be invited to a ceremony in April 2026.

Students holding visas that currently expire on Sunday 31 March 2025 will be contacted in due course with instructions on how to apply to the Home Office for a corrected BRP.

Non-exam assessment(s) will be completed with a standard deadline of Wednesday 19 March 2025 by 4pm*. Examinations are due to take place between Monday 17 March and Friday 21 March 2025. Please factor these dates into the planning of your time.

You will receive an examination schedule prior to the Spring Assessment Period, week commencing Monday 10 March 2025.

Please note that to be eligible to complete failed assessments in the Spring Assessment Period, you will have up to or equal to 60 credits of outstanding assessments in line with the University’s normal regulations.

*This deadline may not apply to the (re)submission of your dissertation. Please refer to your Progression Status.

There is one further opportunity for you to resubmit your dissertation:

Monday 12 May 2025 by 4pm

The May resubmission date allows you maximum time to work on your dissertation and may mean you can attend graduation in April 2026. 

You can request this via MySurrey Help.

You will not be able to obtain a Progress Report whilst marks are being entered into the system and mark viewing is disabled (via Student Self-Service). You will then be able to request one following Mark Release.