Feedback and results

Find out more about the feedback process for your assessed work and exam results.

How we mark your assessments

When it comes to marking assessments here at Surrey, we’ve been able to respond to your feedback by talking more about how we ensure our process is fair and consistent.  

We follow a 13-step process for every piece of summative work that you submit. You can find more details on how we mark your work page.

Feedback

You are entitled to feedback for all your assessed work.

Feedback for coursework assessments

You should receive coursework feedback within three semester weeks of the submission date for all formally assessed (‘summative’) work.

  • You will receive a mark and normally receive written comments on your work. If you do not understand the written comments you receive, or want further explanation, you should ask to discuss this with your lecturer.
  • Sometimes lecturers might choose to give different forms of feedback e.g. detailed marking grid, feedback session, podcast etc. Please check with your lecturer or module leader so that you are clear on what to expect.
  • If you have any queries about your feedback or have not received it by the deadline specified please contact your faculty's assessments helpdesk who will look into this for you urgently.
Exam feedback and results

This animation is designed to help you understand the University’s assessment and feedback process and how it supports your learning. Assessments are not just about getting good grades, and there are six principles we follow to ensure that you can use feedback constructively to apply to your future work.

Exam feedback and results

For exams, you will not be given your script back, however you are still entitled to feedback on your performance, this may be personal and/or generic. Please discuss this with your module leader.

You may request to have sight of your exam scripts if required.

How we mark your assessments

This animation is designed to help you understand the University’s assessment and feedback process and how it supports your learning. Assessments are not just about getting good grades, and there are six principles we follow to ensure that you can use feedback constructively to apply to your future work.

A person is climbing a stack of books towards a graduation cap representing the culmination of educational efforts and accomplishments.

Six principles to support learning-focused assessment and feedback

Confirmed results

Accessing your results.

Results publication dates

Confirmed results following Boards of Examiners will be made available each semester across all faculties to the following schedule:

Results Students Date
Semester 1 All students Wednesday 26 February 2025
Semester 2

Undergraduate final-year students

Continuing undergraduate and postgraduate taught students

Monday 30 June 2025

Thursday 10 July 2025
Late summer assessments All students Thursday 11 September 2025
Postgraduate taught final results Postgraduate taught final-year students November 2025

Please note: some courses will differ from the above schedule. Please contact MySurrey HIVE or submit your query via MySurrey Help.

Who to contact about your results

If you would like to speak to someone for further clarification of your results, Please contact MySurrey HIVE or submit your query via MySurrey Help.

Accessing your results

Results are accessed via Surrey Self Service. They are published progressively throughout the day and will normally be available for students to view on the advertised day of publication.

Transcripts

  • If you have successfully achieved your final award, you will also be issued with a final HEAR transcript in the days following the publication of their marks.
  • If you are a continuing student, you will receive a formative HEAR towards the end of September.

Find out more about the Higher Education Achievement Record (HEAR) on our transcripts and award documentation page.

Understanding your results

Take a look at our results information page to better understand your 'finished modules'.

Resitting an examination

Where this is required, your progression status will describe the outcome from your recent assessments. Further information can be found on your progression status here.

If you fail a unit of assessment within a module, and the module is failed overall, you will normally be allowed one re-assessment of the failed unit, which will take place at the appointed reassessment period (August-September).

Upon successful completion of the reassessed unit, the mark awarded for the unit shall be the University pass mark:

  • 40% for undergraduate (FHEQ Level 4, 5, 6)
  • 50% for postgraduate (FHEQ Level 7)
  • 50% for foundation year studies
  • 50% for BVMSci Veterinary Medicine and Science.

If you fail your reassessment, you will be awarded the higher mark of the two attempts.

Examinations for reassessments are timetabled in the same way as normal examinations.

Sitting a deferred examination

Where you have approved extenuating circumstances, it will usually be assessed in the same way as the attempt that was deferred, whether that was a first attempt or reassessment.

Re-assessments and compensation

See the full information about re-assessments and compensation.

Who to contact about your results

If you would like to speak to someone for further clarification of your results, please contact your Faculty Assessments Administrator at:

Frequently asked questions

Please visit MySurrey Help for information and advice on about feedback and results.

MySurrey Help

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