Maintenance

Sometimes things break, therefore we need your help to ensure that it's in top condition for everyone. If while on campus, you see any faults that need reporting such as a broken toilet or out-of-order lifts, please let us know.

Tips for logging faults

  • Make sure you are logged in to the University's wi-fi (or Global Protect if logging your request remotely).

If you are reporting an issue in your halls, please be aware:

  • By creating a work request you will automatically give the Estates and Facilities team permission to enter your room to fix your fault.
  • You will not need to be present when they attend.

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How to log a fault

Emergency

Matters giving rise to an immediate risk to health and safety, building integrity or an unacceptable security risk.

For example: gas leak, flood, dangerous electrical equipment, lift entrapment, access system failure.

Please call 01483 689230.

Urgent

Matters that lead to an unacceptable level of discomfort.

For example: loss of utilities, including cooker, fridge, water and heating.

Please log a work request via our online fault reporting system, then call the team on 01483 689230 to advise them of your case number.

Non-urgent

For example, a light bulb not working, a plug socket is broken, fixtures, fittings or furniture repair.

Report issues via our online fault reporting system.

The Estates and Facilities team will get to your request as soon as possible. If you are in halls, see how long your request is likely to take to be resolved in the Conditions of Residence.

If you feel the reported fault has not been resolved to your satisfaction, please email our Estates and Facilities team so we can investigate this for you.

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