Repairs in halls

If you need to get something fixed inside your flat, find out how to report it.

Tips for logging faults

  • Make sure you are logged in to the University's wifi (or Global Protect if logging your request remotely).
  • By creating a work request you will automatically give the Estates and Facilities team permission to enter your room to fix your fault.
  • You will not need to be present when they attend.

How to log a fault

Emergency

Matters giving rise to an immediate risk to your health and safety or security.

For example: a smell of gas, a major flood, dangerous electrical equipment, if you become trapped in a lift, or if your flat is not secure.

Please call 01483 689230, which is manned 24 hours per day.

Urgent

Issues that prevent you from carrying out your day-to-day activities.

For example: loss of power and heating utilities, including stove, fridge, hot water and central heating.

Please log a work request via our online fault reporting system, our team will give these requests top priority and dispatch assistance as swiftly as we can. If you have any problems with accessing the online reporting system, please contact the Estates and Facilities team at efcshelpdesk@surrey.ac.uk.

Non-urgent

For example, a single light bulb not working, a plug socket is broken, fixtures, fittings or furniture repair.

Report issues via our online fault reporting system. For information on how to use this system, please see our quick guide (PDF).

The Estates and Facilities team will get to your request as soon as possible. To see how long your request is likely to take to be resolved please refer to the residents' guide (PDF). If you have any issues please contact the Estates and Facilities team at efcshelpdesk@surrey.ac.uk.

If you feel the reported fault has not been resolved to your satisfaction, please email our Estates and Facilities team so we can investigate this for you.

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