MySurrey Hive

MySurrey Hive is your go-to place for advice, information and support on anything related to your Surrey experience – student life and academic. 

We are here to provide support related to any aspect of your life at University, including student life, programme and assessment support.

You can find us on both the Stag Hill and Manor Park campuses, meaning you can drop in no matter where you live or study.

What the MySurrey Hives are for

At MySurrey Hive, you can:

  • Speak to our friendly Hive Assistants for advice and support related to any aspect of your student life
  • Relax and catch up with friends
  • Find study space, booths and a kitchenette with fridge, microwave and filtered boiling water
  • Attend events and workshops
  • Meet specialist Student Support teams via appointments or drop-ins (see appointment booking page below).

How to find support

The quickest way to get answers to your questions is to search MySurrey Help first. 

If you can't find the answers you need, you will find a link to Surrey Support where you can ask us questions and a member of our MySurrey Hive team will get back to you as soon as possible.

MySurrey Help

Search for answers to your questions, 24 hours a day, seven days a week. All articles contain links to Surrey Support if you require more support.

Visit MySurrey Help

Phone us

Give us a call on +44(0)1483 983952, Monday to Friday between 9:30am - 4:30pm.

Book an online appointment

We have a range of times available across all our support services.

Book a slot

Visit the MySurrey Hives

MySurrey Hive: Stag Hill

Our Hive Assistants are here Monday to Friday, 8:30am - 5pm. Study space is available from 8am – midnight

MySurrey Hive: Manor Park

Our Hive Assistants are here Monday to Friday, 8:30am - 5pm, Saturdays 10am - 4pm. Study space is available 24 hours a day.

Seasonal opening hours and upcoming closures

MySurrey Hive Stag Hill and Manor Park opening times may be extended or reduced at certain points of the year, including during Welcome Week. We will share these hours here as we release them.

November/December 2025

MySurrey Hive Stag Hill

Monday 10 November - front desk, phones and live chat closed from 1.45pm. Space remains open for socialising, studying and pre-booked appointments as normal.

Thursday 11 December - front desk, phones and live chat closed all day. Space remains open for socialising, studying and pre-booked appointments as normal.

Wednesday 17 December - front desk, phones and live chat closed from 12.30pm. Space remains open for socialising, studying and pre-booked appointments as normal.

MySurrey Hive Manor Park

Monday 10 November - front desk open for key and accommodation related queries only. Space remains open for socialising, studying and pre-booked appointments as normal.

Thursday 11 December - front desk open for key and accommodation related queries only. Space remains open for socialising, studying and pre-booked appointments as normal.

Wednesday 17 December - front desk open for key and accommodation related queries only. Space remains open for socialising, studying and pre-booked appointments as normal.

Other dedicated support services

You can contact these services directly, or use MySurrey Help to search for answers to your questions.

Meeting rooms in MySurrey Hive

Our meeting rooms are reserved during the day for professional services to host student support appointments.

To book a room

Watch this space, a booking system is being worked on.

MySurrey Help

Search MySurrey Help to find useful articles about life at Surrey