Printing on campus

To log into a printer you will need to swipe your campus card through the card reader on the device.

Do not use mobile or web printing on campus from a laptop or PC. Please download SurreyPrint onto your device following the instructions below.

If you are using a University Windows PC or have downloaded SurreyPrint onto your own Windows device and are on campus:

To send a document to print:

1. From your document select the usual File > Print options
2. Select the print queue: \\PrintService\SurreyPrint from the printer options that appear
3. Click on the properties button and select the settings you would like using the relevant tabs
   
   Basic tab: Select double sided printing and page orientation
   Paper tab: Select the paper trays / type
   Graphics tab: To select the print quality settings as well as colour and mono print settings
   
   By default your files will automatically print in black and white and duplex if you do not adjust the settings before printing
    
4. Click OK
5. Your print job will be ready for collection from any convenient device.

Once you have sent a document to print you can collect it from any of the printers on campus by:

• Logging into any nearby MFD by swiping your campus ID card through the card reader on the device
• You can collect your print job from any campus printer by simply swiping your campus card and pressing 'Print' or 'Print all' on the touch screen. Please use the sanitising wipes provided before and after using the touch screen
• If you need to cancel a print job, go to the jobs log page on the touch screen, select the job you wish to cancel and press ‘cancel’
• You will need to have print credits to collect print jobs and photocopy. Top up your account or check your credits
• You will need to log out when you have finished using the printer. To do this, swipe your campus ID card through the card reader on the device
• Use copier functions: To access the photocopy and scan options. Please ensure you use sanitiser before and after touching the screen
• Collect your print outs from the printer tray on the side of the device.

Please ensure you use sanitiser before and after touching the machine and screen.

To make a photocopy:

1. Log in to the MFD by swiping your campus ID card through the card reader on the device
2. Select use copier functions
3. Select copy
4. Select the relevant options:
   
   Paper Source: To select the paper tray
   Duplex: To select single or double sided
   Reduce / Enlarge: To enlarge or reduce to other sizes e.g. from A4 to A3
    
5. Select the relevant controls for darkness and colour or black and white
6. Select the number of copies you would like
7. Click on start to begin photocopying.

Please ensure you use sanitiser before and after touching the machine and screen.

To scan a document and send it to an email address:

1. Log in to the MFD by swiping your campus ID card through the card reader on the device
2. Select Use copier functions
3. Select Scan to email
4. Your email address will automatically appear in the To field
   If additional recipients are required click on the To field and enter the email address using the keyboard on the touch panel
5. Ensure the document that requires scanning has been placed on the MFD
6. Select the colour options required for scanning
7. Click Start to begin scanning
8. Click Send.

On campus

Do not use mobile or web printing on campus from a laptop or PC. Please download SurreyPrint onto your device following the instructions below.

To print from a mobile phone or tablet on campus please use mobile printing or web printing.

To set up your Mac OS device to be able to print to a campus MFD whilst you are on campus, you will need to:

1. Please make sure you are either connected to GlobalProtect VPN or on the wired network.
2. To connect to GlobalProtect visit vpn.surrey.ac.uk and download the version for your machine
3. Run the installer and install the software.
4. The portal for the app is vpn.surrey.ac.uk
5. Login with your username@surrey.ac.uk (e.g. ab123545@surrey.ac.uk) and Connect
6. Please visit this page: http://mobilityprint.surrey.ac.uk:9163/client-setup/known-host/macos.html
7. Click on the Download button to download the SurreyPrint installer.
8. Follow the install process and it should add SurreyPrint to your list of printers.
9. You may be prompted for credentials, make sure you remove your machine name which is there set by default. Type the credentials for SurreyPrint; please use your username@surrey.ac.uk (e.g. ab12345@surrey.ac.uk) and password.
10. Print to SurreyPrint as normal.

If you follow those instructions correctly, the printer will work. If it does not work, an issue has been made while installing, and you need to remove the printer and its credentials in keychains and start again.

Off campus

If you are off campus you can send files to print using the web and mobile printing options (see instructions below).

Note: When sending a file to print you may be prompted for enter your IT account credentials. If you store this password to the keychain you will need to update this as and when your password changes in order to continue printing.

On campus

Do not use mobile or web printing on campus from a laptop or PC. Please download SurreyPrint onto your device following the instructions below.

To print from a mobile phone or tablet on campus please use mobile printing or web printing.

To set up your Windows device to be able to print to a campus MFD whilst you are on campus, you will need to:

1. Connect to the University’s wireless network, eduroam
2. Install SurreyPrint onto your device following the instructions below:
   1. Click on the Windows Start menu and type: \\printservice.surrey.ac.uk in the search bar.
   2. You may be prompted to enter your username and password in order to access the print queue. To login select use another account and then enter your University username in the following format surrey\username (e.g. surrey\abc123) followed by your University password and click OK
   3. Once you have logged in (you may not be asked to log in) a window will open with a list of Printers/Printer Names. Scroll down to the one that says SurreyPrint and double click on it to begin installation
   4. Progress of the installation will be displayed in a new pop up window
   5. Once the installation is complete, a window displaying the SurreyPrint queue will appear
   6. You have now successfully connected to SurreyPrint and will be able to print to the queue from software applications using the normal File > Print options.

Note: You will have the option to print a test page after installation, doing so may deduct credit from your print account if you are a student or visitor to the University.

Off campus

If you are off campus you can send files to print using the web and mobile printing options (see instructions below).

On campus

Do not use mobile or web printing on campus from a laptop or PC. Please download SurreyPrint onto your device following the instructions below.

To print from a mobile phone or tablet on campus please use mobile printing or web printing.

To set up your Linux device to be able to print to a campus MFD whilst you are on campus, you will need to:

1. Connect to the University’s wireless network, eduroam
2. Install SurreyPrint onto your device following the instructions below:
   1. Download the Samsung driver package
   2. Uncompress the driver package and locate the ppd file
      # tar xvf SamsungPrinterInstaller.tar.gz
      The “ppd” file is: ./uld/noarch/share/ppd/Samsung_X7600_Series.ppd
   3. Open http://localhost:631 in an internet browser
   4. Select the Administration heading, and click the Add Printer button
   5. When prompted for username and password, use your login details for the laptop, or those for the root user
   6. Select LPD/LPR Host or Printer and click Continue
   7. In Connection, enter lpd://login@printservice.surrey.ac.uk/surreyprint replacing login with your University login name, and click Continue
   8. Enter a Name and Description for the printer, and click Continue
   9. Click Choose File, and browse to the location of the PPD file identified in step 2, then click Add Printer
   10. Click Set Default Options to finish.

Off campus

If you are off campus you can send files to print using the web and mobile printing options (see instructions below).

If you are on campus

Only use mobile or web printing on campus if you need to print a document using your mobile phone or tablet. Please ensure you are connected to the university network first. Do not use mobile or web printing on campus from laptops or PCs.

If you are away from campus

Use mobile or web printing to send print jobs to your print queue ready for you to print off when you are next on campus. This can be done from your PC, laptop, tablet or smartphone.

Mobile printing

Mobile printing enables you to email documents that you wish to print from anywhere with a secure Internet connection. This gives you an easy way to send print jobs from tablets and smartphones to the University MFDs.

To use the mobile printing features you will need to email your document from your University email address as an attachment to print@surrey.ac.uk. The document will then be held in the queue ready for you to print it as per the instructions above. You will also receive an email from print@surrey to confirm your job has been sent to your print queue.

Web printing

Web Print is a service which allows you to print from your own device whether it is a PC, laptop, tablet or mobile phone. To submit a job follow the steps below:

1. Visit Surrey Print Credits
2. Select Web Print from the left hand navigation menu
3. Select Submit a Job
4. Enter the number of copies required
5. Click on Upload Document
6. Drag or upload your files from your device
7. Once completed click on Upload and Complete, a screen confirming that the job has been sent to print will appear
8. Collect your print job from any printer on campus.

Buy print credit using a credit or debit card

You can credit your account with £5, £10, £15, £20 or £25 using your debit or credit card. To do this:

1. Visit Surrey print credits (due to a recent update, Chrome browser v90 may not work when using this link to make an online card payment. If this affects you, please use a different browser)
2. Enter your University username and password to login
3. Select online payment system from the navigation menu on the left of the page
4. You will be prompted to enter your university username (e.g. ab123) and surname
5. Tick the box to confirm you accept the terms outlined before clicking continue
6. Select the amount you would like to top-up your account with and click continue
7. Confirm the payment amount is correct and click continue
8. Select Debit/Credit Card and click continue
9. Enter and confirm your payment details.

View your print transactions

A report including date, amount spent, printer used and the number of pages printed can be produced by following the steps below:

1. Visit Surrey print credits
2. Select Transaction History from the left menu
3. To view a specific time frame click edit next to the Filter on text at the top of the screen and enter the start and end date for the transaction report
4. Select Apply Filter and a report indicating the transactions made will be displayed.

You will also be able to view print jobs pending release, recent print jobs and your account balance using the web link above.

Refund print credits

Any remaining print credits which you added are refundable and can also be transferred to another student's printing account at your request. To transfer them to another user account or apply for a refund please complete the yellow sections of this form and send it to the IT Service Desk with your username and contact email and/or telephone.