Support and advice

Living in private sector housing can give you different challenges compared to those living in halls of residence. 

Guarantors

Should your landlord or letting agent require you to have a UK based guarantor, there are two options.

You will need to use a friend or family member who is willing to act as your guarantor. They should be able to demonstrate that they have sufficient income to cover your rent should you be unable to pay. They will also undergo referencing like yourself.

The University of Surrey has now partnered with Housing Hand to help UK, EU and International students provide a qualifying UK guarantor when renting in the private sector.

University of Surrey guarantor service in association with Housing Hand.

If you require general housing advice, please speak with the Surrey Students’ Union Housing Advice Service.

Other sources of help and advice

We have various teams available to support you and provide advice, depending on your query or issue related to renting privately.

Student Money team

The Student Money team offers confidential, non-judgemental support and advice to all students experiencing financial-related issues.

One-to-one advice

We can offer advice and support on:

  • Campus accommodation deadlines and procedures in relation to financial hardship
  • Financial assistance for people living with disabilities
  • Problems with paying your rent or mortgage
  • Advice on council tax letters
  • How ending a tenancy can impact on your finances
  • Managing rent arrears.

Search MySurrey Help for further advice and support.

Students' Union

The University of Surrey Students' Union can provide housing advice and their community reps help act as a liaison between students and the local community.

External organisations

There are also external providers who can give you impartial advice on housing matters:

MySurrey Help

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