Lost or stolen documentation

Find out what to do if your biometric residence permit (BRP) and passport are lost or stolen.

Biometric residence permits

The BRP replacement service has now been closed. If you lose your BRP then, if you haven’t already, please activate your digital account and use your digital immigration permission instead. This can be activated using the eVisa page on gov.uk.

Passports

See our guidance if your passport is stolen or lost in the UK or overseas.

In the UK
  1. Report the loss or theft to the police by one of the following:
    - Call your local police by dialling 101.
    - Report it using virtual bumblebee (for Surrey police only)
    - Visit a local police station and report the loss or theft in person.
    You will need a police reference or a crime reference number.
  2. Contact your embassy in order to get a replacement passport.

If your visa was in the form of a vignette in your passport then you will need to make a transfer application once you receive your new passport.

Further information

Overseas
  1. Report the loss or theft to the police.
    You will need a police reference or crime reference number.
  2. Apply for a new passport at the nearest embassy for your country in order to return to the UK.
  3. Apply for a vignette transfer to get a replacement UK visa printed inside your new passport if your passport did contain your current UK visa. Use the additional information section of the application form to explain why you are applying for a transfer. This should include:
  • That your passport containing your immigration permission was lost or stolen
  • Police reports
  • Information about your new passport or emergency travel document
  • A copy of your old passport and immigration permission
  • A confirmation of attendance letter from the University that confirms you are a registered student.

    Please note, you will need to enrol your biometric information again as part of the application.

Further information