In the unlikely scenario that the MySurrey Attendance (MSA) app goes down or has technical difficulties, signing a paper list to record your attendance will be sufficient.
Should you be having technical issues on a more personal level please first of all, check that your app settings allow Location Services:
For Apple phones: Go to Settings > Apps > Attendance
For Android phones: Go to Settings > Apps > Attendance
Once you have corrected your settings, your attendance will be recorded correctly going forward.
We do understand that occasionally there may be technical issues with logging your attendance on MSA. Isolated cases of attendance being missed will not normally result in any issues, but you are encouraged to resolve these to prevent these happening again. If you have been unable to resolve the problem you should contact the IT Service Desk to ensure your technical issues are resolved for next time.
If you believe your attendance is not being accurately captured by the app, we advise letting your Personal Tutor or Student Success Coach know. They work with our central support teams and can liase with them on your behalf and provide further help or support if needed.
We do understand that occasionally there may be technical issues with logging your attendance on MySurrey Attendance KA-02880 100 My course Engagement and attendance Attendance Published