Student Protection Plan: an introduction
This Student Protection Plan sets out the measures we have in place to protect you as our student if a risk to the continuation of your studies should arise.
What the Student Protection Plan is for
The type of events or changes which might cause a risk to the continuation of your studies are detailed below.
This plan is part of our requirement to the office for students and is available to all current and potential students.
The measures contained in this plan apply to all students studying for a qualification with the University of Surrey. They are in addition to the protections you have under consumer protection law, and do not impinge on your consumer rights.
Full details of the plan are contained in the Student Protection Plan policy document (docx).
Our commitments to you
We commit to:
- Being open and transparent with you should any risk to the continuity of your programme of studies arise, and inform you in a timely manner
- Taking reasonable steps to protect your studies should we discontinue a programme, close a department or discipline, close a location (building or campus) where a programme is taught or should the University close altogether
- Consulting with students and considering students’ views in a timely manner before deciding to implement any substantial changes to their programme or discontinuing it or closing a department
- Taking into consideration the needs of all our students and the impact on them of any proposed changes and protective measures
- Informing the Office for Student of any changes that may necessitate a review of this Student Protection Plan or any of the measures contained within it.
If you have any immediate views, concerns or feedback in relation to this plan, please contact the Chief Student Officer via qes@surrey.ac.uk
Notification, advice and support
Should the student protection plan need to be triggered, you will be notified by the Vice Provost Education (or delegate) via email.
Advice and support will be offered in the first instance by the Vice Provost Education (or delegate).
Additional, non-academic, advice and support are available from the Chief Student Officer (or delegate).
We have agreed with our Students’ Union that students will have access to independent advice from the Students’ Union if we need to implement the measures in our student protection plan.
What can I do if I have a complaint?
If you are not content with the proposed outcomes, you can raise the issue under our complaints procedures which can be found on our policies page.