Winter break campus service opening times

The University will be closed between Tuesday 24 December 2024 – Wednesday 1 January 2025 (inclusive), with many services unavailable or operating with reduced hours. 

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Wellbeing and support

Campus services

Food and drink

Study spaces

Other facilities and services

Wellbeing and support

Centre for Wellbeing

The Centre for Wellbeing will be closed from 5pm on Monday 23 December to Thursday 2 January.

If you are in need of urgent wellbeing support, please contact Campus Safetyvisit our wellbeing pages for advice or contact one of the following services:

  • Mental Health Crisis Line - NHS helpline and available 24/7.
  • Health Assured - a 24/7 helpline and app to support you through any of life's issues or problems. 
  • Shout - a free text service for anyone in crisis and available 24/7. Text β€˜Shout’ to 85258.
  • Samaritans - a free, confidential listening service. Available 24/7.
  • Papyrus HOPELINEUK - a specialist telephone, email and text service giving support, practical advice and information to young people who are feeling unable to cope with life.
  • Safe Haven - a Guildford-based mental health drop-in centre for people in crisis. Available 6pm - 11pm daily.

ThriveWell

From Monday 9 December, ThriveWell will not be offering its out-of-hours service. ThriveWell will still offer day support between the hours of 10am - 6pm Monday to Friday.

MySurrey Hive Stag Hill drop-ins
Monday 9 December - Monday 23 December: 12pm - 3pm (as normal)
Tuesday 24 December - Wednesday 1 January: CLOSED

MySurrey Hive Manor Park drop-ins
Monday 9 December - Wednesday 1 January: CLOSED
Normal hours resume from Monday 6 January.

MySurrey Hive

The front desk, phone lines and Surrey Support will close from 5pm on Friday 20 December and will re-open at 8.30am on Thursday 2 January. 

MySurrey Hive (both Stag Hill and Manor Park) will be unstaffed on Thursday 12 December. The buildings will remain open but phone lines will be closed.

Chaplaincy

The chaplaincy will be closed from Tuesday 26 December to Tuesday 2 January. 

The team will be offering hot drinks outside MySurrey Hive Stag Hill and MySurrey Hive Manor Park from 12pm every day between from Monday 16 December - Tuesday 24 December. 

Chaplains will also be on call throughout this period. Get in touch via email if you wish to meet with a Chaplain during this period of time, or please Campus Safety in an emergency.

Campus Safety

The Campus Safety team will be available 24/7 as normal. Contact Campus Safety if you need immediate support on campus.

Students' Union

The Students’ Union will be closed from Monday 23 December – Wednesday 1 January inclusive.

Nightline will be closed from Sunday 8 December - Wednesday 1 January and will reopen on Thursday 2 January. 

The last Talk Together will be on Tuesday 3 December and will reopen on Tuesday 7 January.

Welfare Watch will be closed from Sunday 8 December and will reopen when Rubix reopens after exams. 

Disability and Neuroinclusion

Tuesday 24 December - Wednesday 1 January: CLOSED

Campus services

Stag Hill reception

Monday 16 December: Friday 20 December: 8am - 6pm
Saturday 16 December: 9am - 5pm
Sunday 22 December: CLOSED
Monday 23 December: 8am-6pm
Tuesday 24 December - Wednesday 1st January: CLOSED
Thursday 2 January onwards (weekdays): 8am – 6pm
Saturdays 9am – 5pm. Closed on Sundays 

Estates and Facilities

Including the Maintenance, Campus Logistics – Post Rooms and Portering, Horticulture, Housekeeping and Pest Control teams.

Monday 23 December: 9am - 1pm
Tuesday 24 December - Wednesday 1 January: CLOSED
Thursday 2 January onwards: 9am - 5pm

For any emergencies that have a direct impact on health, safety and wellbeing including complete power outages, entrapments in rooms or lifts, fire or major floods, please contact Campus Safety on 0148368 3333.  

For any urgent issues including no power to kitchen appliances, blocked ensuite bathroom facilities, no heating, leaks and no heating/no hot water should be logged on line ARCHIBUS Web Central or called through to 01483 689230.  Note that this number is answered by our Campus Safety team during the holiday period and should only be used for those issues of an urgent nature.  All other non-urgent problems can be emailed to efcshelpdesk@surrey.ac.uk and we will address these when we return on Thursday 2 January.

No deliveries are made to the University during the closure period. All parcels and post will be held with the post companies/couriers until we re-open on Thursday 2 January 2025. If you are staying on campus during the break please utilise Amazon lockers for deliveries. This service is managed directly by amazon and you continue all use these all throughout the closure period. 

Piper (Amazon Locker): University of Surrey - Students' Union Building – Outside the front room

Quek (Amazon Locker): University of Surrey, Austin Pearce Building – outside AP building near to MS 

Class (Amazon Locker): University of Surrey Teaching Block – outside the main entrance doors to Teaching Block

Clark (Amazon Locker): University of Surrey, Manor Park Student Village, Block Q, Near flats DJ 18-33, Guildford, South East, GU2 7YW

Conting (Amazon Locker): University of Surrey Block R, Daphne Jackson, By DJ 108-123 Guildford, South East, GU2 7XR

Chicory (Amazon Locker): University of Surrey, Manor Park Student Village, Block B, Near FC4-9, Guildford, South East, GU2 7YW


Post Lockers @ Manor Park Reception

The parcel pending lockers at Manor Park reception will remain open for collections but no new deliveries will be added to lockers during the closure period. If you have been notified about an item for collection from the lockers please collect before departing campus for the Christmas break. Parcels will be removed from lockers if they are uncollected. If you are leaving campus please consider asking a friend to collect your parcel on your behalf. 

Food and drink

Cafe Priestly Road

Monday 9 December - Friday 13 December: 8.30am - 2.30pm
Saturday 14 December - Sunday 15 December: CLOSED
Monday 16 December - Wednesday 1 January: CLOSED
Thursday 2 January - Friday 3 January: 8.30am - 2.30pm
Saturday 4 January - Sunday 5 January: CLOSED
Monday 6 January onwards (weekdays): 8.30am - 3pm

Hillside Coffee

Monday 9 December - Friday 13 December: 7.30am - 5pm
Saturday 14 December - Sunday 15 December: 10am - 3pm
Monday 16 December - Friday 20 December: 8.30am - 5pm
Saturday 21 December - Sunday 22 December: 10am - 3pm
Monday 23 December: 8.30am - 5pm
Tuesday 24 December: 10.30am - 3pm
Wednesday 25 December - Thursday 26 December: CLOSED
Friday 27 December - Tuesday 31 December: 10.30am - 3pm
Wednesday 1 January: CLOSED
Thursday 2 January - Sunday 5 January: 10.30am - 3pm
Monday 6 January onwards (weekdays): 7.30am - 7pm

Hillside Food Court

Monday 9 December - Friday 13 December 10.30am - 3pm
Saturday 14 December - Sunday 15 December: CLOSED
Monday 16 December - Friday 20 December: 10.30am - 3pm
Saturday 21 December - Wednesday 1 January: CLOSED*
Thursday 2 January - Friday 3 January: 10.30am - 3pm
Saturday 4 January - Sunday 5 January: CLOSED
Monday 6 January onwards (weekdays): 10.30am - 7.30pm

*Hillside Food Court will be open between 12pm-2pm on Wednesday 25 December for students staying on campus to collect their free Christmas lunch. Please prebook.

Lakeside Coffee Shop

Monday 9 December - Friday 13 December: 8am - 4pm
Saturday 14 December - Sunday 15 December: CLOSED
Monday 16 December - Thursday 19 December: 8am - 3pm
Friday 20 December - Wednesday 1 January: CLOSED
Monday 6 January: 8am - 3pm 

Lakeside Restaurant

The Lakeside Restaurant will be closed from Thursday 19 December until Monday 13 January.

Co-op

Tuesday 24 December: 8am - 6pm 
Wednesday 25 December – Tuesday 26 December: CLOSED
Friday 27 December: 8am - 6pm
Saturday 28 December - Sunday 29 December: 10am - 4pm
Monday 30 December - Tuesday 31 December: 8am - 6pm
Wednesday 1 January: CLOSED
Thursday 2 January – Friday 3 January: 108am-6pm
Saturday 4 January - Sunday 5 January: 10am - 4pm

The Hideout

Monday 9 December - Friday 13 December: 8.30am - 3pm
Saturday 14 December - Sunday 15 December: CLOSED
Monday 16 December - Friday 20 December: 8.30am - 3pm
Saturday 21 December - Sunday 22 December: CLOSED
Monday 23 December: 8.30am - 3pm
Tuesday 24 December - Wednesday 1 January: CLOSED
Thursday 2 January - Friday 3 January: 8.30am - 3pm
Saturday 4 January - Sunday 5 January: CLOSED
Monday 6 January onwards (weekdays): 8.30am - 5pm

Stageside Coffee (GSA)

Monday 9 December - Sunday 5 January: CLOSED
Monday 6 January onwards (weekdays): 8.30am - 4pm

Wates House

Monday 9 December - Friday 13 December: 12pm - 9pm
Saturday 14 December - Sunday 15 December: CLOSED
Monday 16 December - Friday 20 December: 12pm - 9pm
Saturday 21 December - Sunday 22 December: CLOSED
Monday 23 December: 12pm - 9pm
Tuesday 24 December - Wednesday 1 January: CLOSED
Thursday 2 January - Friday 3 January: 12pm - 9pm
Saturday 4 January - Sunday 5 January: CLOSED
Monday 6 January onwards (weekdays): 12pm - 11pm

Vet School coffee shop

Monday 9 December - Monday 13 January: CLOSED

Pitchside Coffee 

Monday 16 December – Friday 20 December: 8am – 8pm 
Saturday 21 December - Sunday 22 December: 8am – 6pm 
Monday 23 December: 8am – 8pm 
Tuesday 24 December: 8am - 2pm
Wednesday 25 December - Thursday 26 December: CLOSED 
Friday 27 December - Monday 30 December: 8am - 4pm
Tuesday 31 December: 8am – 2pm 
Wednesday 1 January: 1.30pm – 4pm 
Thursday 2 January onwards (weekdays): 8am – 8pm 

Study spaces

Library

The Library will be open 8.30am to 12am (midnight) between Monday 9 December and Sunday 29 December. From Monday 30 December onwards the Library will be open 24 hours.

During the vacation, the Library will be unstaffed from 6pm, Monday 23 December until 8am, Thursday 2 January 2025. During this period, the Library will be managed by the Library's security team. The Library team will be checking emails (library@surrey.ac.uk) on 27, 30 and 31 December.

MySurrey Hive

MySurrey Hive (both Stag Hill and Manor Park) will remain open every day from 8am to 12am (midnight) throughout the winter break. 

Other facilities and services

Surrey Sports Park

Tuesday 24 December: 7am - 3pm
Wednesday 25 December - Thursday 26 December: CLOSED
Friday 27 December - 6am - 10.30pm
Saturday 28 December - 7am - 7pm
Sunday 29 December - 7am - 10pm
Monday 30 December - 6am - 10.30am
Tuesday 31 December: 7am - 3pm
Wednesday 1 January: CLOSED

Stagecoach buses

For the latest timetables throughout the festive period visit:

South Western Railway

For the latest timetables throughout the festive period visit the South Western Railway or National Rail websites.

Hoods Residential

Hoods Residential will be closed from Monday 23 December – Wednesday 1 January inclusive.

Unitemps

Unitemps will be closed from Monday 23 December and will re-open on Thursday 2 January.