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If your payment via the e-payment gateway was successful you should receive an automated confirmation email of your transaction with a reference number starting “ACCT”. Please note this email may not be immediate and could take a few hours before reaching your inbox.
The e-payment website does not update in live time. It will take approximately two working days for any payments to be reflected on the e-payment website. Once your account is clear you will not be able to login to the e-payment website.
If you require a formal receipt for payment of your accommodation fees, please contact the Accommodation team via Surrey Support and select “Finance enquiry” as your enquiry topic.
You should receive an automated confirmation email of your transaction with a reference number starting “ACCT”. This may take a few hours to come through KA-02988 100 Money and finance Paying accommodation fees Published